At Sleemon Furniture, we are committed to delivering high-quality furniture to our valued customers across South Africa with care, transparency, and efficiency. This Shipping Policy outlines everything you need to know about how we handle the processing, packaging, and delivery of your orders.

By placing an order through our store, you agree to the terms outlined in this policy. Our goal is to make your shopping experience seamless and satisfying from the moment you place an order to the time your new furniture arrives at your door.

Delivery Coverage

We proudly deliver to all major cities, towns, and regions throughout South Africa, including Johannesburg, Cape Town, Durban, Pretoria, Port Elizabeth, and many more. If you are unsure whether we deliver to your specific area, please feel free to contact us directly at,

Email: sleemonpty@gmail.com
Phone: 069 621 4300

We will be happy to assist and confirm delivery options to your location.

Order Processing Time

Once your order is received and payment is confirmed, our team will begin processing your order within 24 to 48 business hours. Please note that orders placed on weekends or public holidays will be processed on the following working day.

Our furniture is often made to order, especially for customised pieces. Standard order processing and production timelines are as follows:

  • In-stock items: 2 to 5 working days
  • Made-to-order items or custom furniture: 7 to 21 working days, depending on design and complexity

We take pride in our craftsmanship and appreciate your patience as we ensure your order is prepared with care and attention to detail.

Shipping and Delivery Timeframes

Once your order has been processed and packaged, it will be handed over to our delivery team or trusted courier partners for shipment. Delivery timeframes vary based on your location and the type of item ordered.

Estimated delivery timeframes:

  • Johannesburg and nearby areas: 1 to 3 business days after dispatch
  • Major cities and metro areas: 3 to 7 business days
  • Outlying or rural areas: 7 to 10 business days

Please note that these are estimated timeframes. We always aim to deliver within the shortest time possible, but external factors like weather, road conditions, or high-demand periods may cause occasional delays.

Shipping Costs

At Sleemon, we strive to offer transparent and affordable shipping options.

  • Local delivery within Johannesburg: Flat rate or free delivery on selected orders (please inquire)
  • National delivery across South Africa: Delivery fees are calculated based on your location and the size or weight of the item(s)

You will be notified of any applicable shipping fees at checkout. For large custom furniture or bulk orders, our team may contact you with a personalised delivery quote before finalising the shipping.

Packaging and Handling

We understand the value of your furniture and take all necessary steps to ensure it reaches you in perfect condition. Each item is carefully packaged using protective materials to prevent damage during transit.

Our team inspects every product before dispatch to ensure it meets our quality standards. Larger furniture items may be shipped partially assembled and will require simple assembly upon arrival. We include instructions when needed, and our customer service team is available to assist you.

Receiving Your Order

Upon delivery, we recommend inspecting the package before signing the delivery receipt. If you notice any visible damage to the packaging or the product itself, please:

  1. Notify the delivery team immediately
  2. Take clear photos of the damage
  3. Contact us within 24 hours via email or phone

This allows us to file a claim with the courier if needed and resolve the issue for you promptly.

Missed Deliveries or Inaccessible Addresses

Our delivery team will make every effort to contact you before delivery. Please ensure that the shipping address provided during checkout is accurate and accessible.

In the event of a missed delivery due to:

  • An incorrect or incomplete address
  • No one is available to receive the delivery
  • Restricted access to the property

We will reschedule the delivery, but additional charges may apply depending on the circumstances.

Delays and Out-of-Stock Items

In rare cases, your order may be delayed due to stock availability, supplier issues, or production delays. If any part of your order is delayed, we will contact you as soon as possible to provide an update and an estimated timeline.

If an item becomes unavailable after your order is placed, you will be notified and offered the following options:

  • A similar product as a replacement
  • A backorder with an updated delivery timeline
  • A full refund for the unavailable item

We appreciate your understanding and will always prioritize clear communication and solutions.

Tracking Your Order

Once your order is shipped, we will provide you with tracking details via email or Phone (if applicable). Tracking may be done through our delivery partner’s website or direct communication from our logistics team.

If you have not received tracking information within the expected timeframe, please reach out, and we will update you promptly.

Custom Orders and Delivery

If you have placed a custom furniture order, please be aware that shipping times may vary depending on the complexity of your request. Our team will provide a clear timeline before production begins and will keep you informed throughout the process.

Custom orders are made with special care and cannot be rushed. However, we do everything possible to meet promised deadlines and exceed expectations.

Contact Us

If you have any questions or concerns about our shipping policy, please contact us at sleemonpty@gmail.com